Fever Whiz Help Center
Answers to common questions about setting up and using our apps.
- How to cancel a subscription or get a refund Apple or Google handles cancellations and refunds, so cancel in your iPhone Settings under Subscriptions or in Google Play, not by deleting the app. You keep Premium until the period ends.
- How to export your child's data or share a health report with your pediatrician Open your child, tap Care & Info, then Share a Report. Pick dates and PDF or CSV, then tap Preview PDF or Share CSV. Needs Fever Whiz Premium.
- How to get a reminder for the next dose Open your child, tap the Reminders tab, then Medication and Reminder. Under Frequency, tap Smart, set the hours and minutes, and tap Save.
- How to get back to your original account Sign out, tap Sign In, then sign in with the same email you used before, such as Sign in with Apple, Sign in with Google, or your email and the 6-digit code. Your data and subscription return with it.
- How to invite another caregiver Open the gear menu, tap My Account, then My Team and Add Member. Choose Via QR Code or tap Share to send a link and invite code by SMS, email or WhatsApp.
- How to log a dose Open your child, tap Medication on the Activities tab, choose a medication, check the dose, date and time, then tap Save. You don't need an account to log doses.
- How to log a temperature Open your child, tap Temperature in the bottom bar of the Activities tab (or More if you don't see it), choose °C or °F, enter the reading, then tap Save.
- How to log symptoms Open your child, tap Symptom in the Activities tab bar (or More), tick each symptom you see, tap Submit, check the date and time, then tap Save.
- How to see when the next-dose window opens After you log a dose in Fever Whiz, the Next-dose window card on the Activities tab shows when the suggested window opens, based on the medication's saved interval. It is not medical advice.
- How to sign in Open the app's menu or Settings and tap Sign In, then choose Sign in with Apple, Sign in with Google, or your email. Email sign-in sends a 6-digit code to check.
- How to track an illness with episodes Tap Start an episode on your child's Episodes tab, fill in the name and start date, then tap Save. Fever Whiz can also suggest one when your logs look like an illness.
- I paid but Premium isn't unlocked Restart the app, sign in with the same account you paid with, then tap Unlock More Features! and Restore Purchases. If it still isn't unlocked, contact us from the Help screen.
- Is Fever Whiz free? Yes. Fever Whiz is free to download, and logging doses, temperatures, symptoms and notes is always free. Fever Whiz Premium is an optional paid plan that adds more features.
- I signed in but I don't see my data Your data loads after you sign in, so wait a minute. If it's still missing, check you're using the email you first signed in with, then re-sync under My Account.
- I was signed out of Fever Whiz Tap the sign-in button on the "You're signed out on this phone" card at the top of the home screen, using the method you used before. Your logged doses, temperatures and symptoms will sync again.
- What's free and what's in Fever Whiz Premium Logging doses, temperatures and symptoms is always free. Premium adds more children, your whole family, the assistant and report sharing; open Settings, then Fever Whiz Premium, to choose a plan.
- Why am I seeing ads after I've paid? Ads usually mean the app doesn't see your Premium subscription on this phone. Check that you're signed in to the account you paid with. If you still see ads, open Help in the app and tap Contact us.
- Why my insights don't update Automatic insights are made about once a day and need at least 5 new activities. Pull down on the Insights tab to check for a new one, and stay connected to the internet so activities sync.
- Will users I invite into my account also need a subscription? No. Your one subscription covers everyone on your account, so people you invite get the same Premium features. Only the account owner who sends the invites needs to subscribe.
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